Privacy policy

🛡️ Privacy & Cookie Policy

Protecting your personal data is our top priority. This policy details how we collect, use, and protect your information when you use our services.

1. Data Collection

We only collect the information necessary to process your orders efficiently and improve your customer experience:

  • Identity & Contact: Name, email address, and phone number.

  • Shipping Information: Mailing address for the delivery of your accessories (harnesses, toys, etc.).

  • Payment Information: This data is processed securely by our third-party payment providers and is never stored on our servers.

  • Technical Data: For connected products (e.g., smart feeders), data related to app usage and Wi-Fi connection is necessary for the service to function.

2. How We Use Your Data

Your information is used exclusively for:

  • Order Processing: Managing orders, tracking shipments, and handling returns.

  • Marketing: Sending our newsletter or promotional offers, only if you have explicitly consented during registration.

  • Service Improvement: Enhancing website navigation and the relevance of our product descriptions.

3. Cookie Management

Our site uses "cookies" to optimize your browsing experience and analyze traffic:

  • Essential Cookies: Necessary for the shopping cart to function and for the security of your session.

  • Analytics Cookies: Help us understand which products (e.g., vintage plush toys or raincoats) interest our customers the most.

  • Control: You can configure your browser to refuse cookies, though this may limit access to certain features of the store.

4. Data Sharing

We never sell or rent your personal data to third parties. Your information is shared solely with our logistics partners (carriers) to ensure the delivery of your packages.

5. Your Rights

In accordance with data protection regulations, you have the following rights:

  • Right to Access & Rectify: You can modify your personal information at any time.

  • Right to Erasure: You can request the permanent deletion of your account and data.

  • Right to Opt-Out: You can unsubscribe from our marketing communications with a single click.

6. Security

We implement strict technical and organizational security measures to protect your data against unauthorized access, loss, or alteration.