Shipping policy

🚚 Shipping Policy

We are committed to delivering your favorite accessories with the utmost care and speed so your companion can enjoy them as soon as possible.

1. Shipping Zones

We currently ship to the following destinations:

  • United States (Main focus)

  • Europe (France, Belgium, Switzerland, Luxembourg, Spain, Italy, etc.)

  • International: For other destinations, please contact our support team for a custom quote.

2. Processing & Delivery Times

  • Order Processing: All orders are prepared and shipped within 24 to 48 business hours (excluding weekends and holidays).

  • Delivery Times:

    • Standard Shipping: Please allow generally 9 to 14 business days for delivery, depending on your location.

    • Tech & Bulky Items: For larger items (e.g., Wi-Fi Feeders, Travel Carriers), delivery times may vary slightly due to specific logistics.

3. Shipping Costs

  • Free Shipping: Fideloo is proud to offer 100% Free Shipping on all orders, with no minimum purchase required.

4. Order Tracking

As soon as your package leaves our warehouse, you will receive a Shipping Confirmation email containing your tracking number. You will be able to track the journey of your items (harnesses, toys, seat covers) in real-time until they reach your doorstep.

5. Delivery Methods

We work with reliable international and local carriers (such as USPS for the final mile in the US) to ensure the safety of your products:

  • Standard Home Delivery: Delivered directly to your mailbox or doorstep.

  • Secure Delivery: Depending on the value of the item, a signature may be required.

6. Packaging & Protection

We pay special attention to how we pack your orders:

  • Fragile & Tech Items: Protected by specific reinforced packaging to prevent any damage during transit.

  • Textile Products: For soft items (like raincoats or shoes), we use compact, eco-friendly packaging to reduce our carbon footprint.

7. Shipping Issues

  • Delays: While we do our best to ensure timely delivery, unforeseen delays beyond our control (weather conditions, carrier surges) may occur.

  • Damaged Packages: If you receive a package that is visibly damaged, please take photos immediately and report it to the carrier and our Customer Support team within 48 hours of delivery.